Terms & Conditions

Welcome to the Finn&Form Terms & Conditions page. Here, we outline the essential guidelines that govern your use of our website and services. By accessing or using our site, you agree to be bound by these terms. Please read them carefully.

1. Coverage Overview

At Finn & Form, we take pride in the craftsmanship and quality of our furniture. We offer a 1-Year Limited Warranty covering defects in materials and workmanship from the date of delivery. This warranty ensures that your Finn & Form furniture meets our high standards of excellence.

What is Covered?
Our warranty specifically covers:

• Defects in Materials and Workmanship: Any issues arising from the construction or materials used in your furniture.
• Replacement Parts and Repairs: If necessary, we will provide replacement parts or repairs to restore the product to its intended condition.
• Complete Replacement: In cases where repair is not feasible, a full replacement may be provided.

Exclusions

While we stand by the quality of our products, our warranty does not cover:

• Damage from Negligence or Misuse: Defects or damages resulting from negligence, misuse, accidents, or modifications are not covered.
• Commercial Use: Products used for commercial purposes are excluded from this warranty.
• Non-Transferable: Warranties apply only to the original purchaser and are not transferable.
• Resold Items: Items purchased second-hand are not covered under our warranty.

Claim Process

To initiate a warranty claim, please follow these steps:

• Contact Us: Reach out to our Customer Support team by filling out this FORM.
• Document the Issue: Describe the problem in detail and you must include photographs or videos of the damage.
• Review and Solution: Our team will review your claim and determine the best course of action—whether it involves replacement parts, repairs, or a complete replacement.
• Resolution: Once approved, we will expedite the necessary steps to resolve the issue, arranging for the item to be picked up if a replacement is required, at no extra cost to you.

Frequently Asked Questions

• What is covered by the warranty? The warranty covers defects in materials and workmanship for one year from the delivery date.
• How long does the warranty last, and when does it start? The warranty lasts for one year, starting from the product’s delivery date.
• Are there any costs associated with a warranty claim? There are no costs for approved claims; we handle the logistics of repairs or replacement.
• What happens if the product cannot be repaired? If a repair is not possible, we will provide a full replacement of the item.
• What is not covered by the warranty? Damage from negligence, misuse, modifications, commercial use, non-transferable claims, and resold items are not covered.

We are committed to ensuring that your experience with Finn & Form is as refined as our products. Our team is dedicated to resolving any issues promptly and efficiently, so you can continue to enjoy the elegance and luxury of your furniture.

2. Shipping & Returns

Welcome to the Finn & Form Shipping and Returns page. Our goal is to ensure a seamless shopping experience from browsing to delivery and beyond. Here’s everything you need to know about our policies.

General Shipping Policy

For your convenience, all items within a same order will be shipped together and estimated delivery timeline depends on your order delivery method. Once your shipment has reached the local delivery terminal the carrier will contact you directly to schedule for delivery. Upon delivery, kindly be available to receive the shipment during your scheduled time window. If shipped via FedEx/UPS or a small parcel carriers, your delivery will occur as per carrier's tracking logs rather than a scheduled delivery with you.

Upon receiving, please visually inspect your shipment and note any issues on the delivery documents before you sign it off. Most of our orders are fulfilled by the carriers as scheduled and it is worth noting that shipping times are good faith estimates due to multiple variables during shipping.

Finn & Form is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.

Exchange & Cancellation of Pre-Order Items:

If you have changed your mind about a Pre-Order item, no problem! We understand that decorating plans change, and we would be happy to assist you in making this hassle free!

Since your item is still on Pre-Order (even though production has already begun and we now have to carry that item ourselves), you can choose to cancel this item as long as you haven’t been notified that the item is ready to ship and made the balance payment.

Please contact our Customer Care Team at our Help Center, provide your Order Number and the item(s) you wish to cancel, and you will receive a store credit for the item(s) deposit amount, which you can use towards placing a new order for your newly desired item. Should you choose to cancel an item entirely, your deposit can be refunded towards your original payment method.

Hassle-Free Exchange Policy

Just received your items but changed your mind on the color or find that your new sofa doesn't fit quite right? No worries! Simply contact our Customer Care Team within 3 days of delivery to arrange the exchange. If you'd like to exchange your item, please note the following:

• Exchange Window: Contact our Customer Care Team within 3 days of delivery to request an exchange.
• Fees and Costs: As you may know, delivering large items such as furniture are very expensive, if you received Free Shipping on the original order, you will be charged the return shipping fee of the exchanged item, and the original shipping fee.
• How it works: Once we receive your exchanged item and confirmed its eligibility, we will issue you a store credit for its original purchase price minus the shipping fee deductions, and you can use the store credit towards purchasing your newly desired item. For this new item, Shipping is On Us again! .
• Please note that: If you need to keep your items in packaging for an extended period of time, such as during construction or renovation, please be sure to inspect the product before moving them into storage as the (3) day claims window will still apply.

Return Policy

We aim to ensure your satisfaction, but if you’re not fully content with your purchase, eligible items can be returned within 30 Calendar days of delivery under the following conditions:

• Condition: Returned merchandise must be in "as-new" condition, including all original packaging, hardware, and instructions. Products that have been assembled, altered, or show signs of use ( any scratch, stains or damages) will not be accepted.
• Return Process: To initiate a return, contact our Customer Care Team within the 30-day window to request a return.
• Fees and Cost of Return: As you may know, shipping large items such as furniture are very expensive. If you have received Free Shipping offer for your original order, your refund will exclude the original delivery cost, the return shipping cost and any additional fees may which may be applicable.
• How it works: upon the completion of the return process and your returned item has been received by our warehouse and confirmed as eligible, you will be issued a store credit or refund back to your original payment method. Please note: Returns initiated after the 30-day window or for items not in their original condition will be refused.
• Remote area return: If you are outside of our regular fulfillment area you may return your order independently and all associated costs covered by the customer. Shipping fees may vary depending on your locations and service level chosen. Please contact our team to see if you are within the fulfillment area.

Damaged Items

In the rare event that your furniture arrives damaged, you must notify our within 48 hours of delivery. Any claims made after this period will not be accepted.

• Proof of Damage: Please provide clear photographic evidence of the damages both the item and packaging along with your report.
• Repair or Replacement: Upon review, we will determine if the item qualifies for repair or replacement at no additional cost to you, replacement is valid for one occurrence per order only.
• To initiate a Customer Care Ticket to Report Damaged Item(s), please click HERE to complete the form and upload your photographic evidence, a Customer Care Team member will respond to you within 24 hours.

Non-Returnable Items

For the protection of our business and to maintain product quality, the following items are strictly non-returnable:

• Custom-Made or Special-Order Items: Products made specifically to your preferences or custom specifications cannot be returned.
• Assembled and/or Modified Items: Any product that has been assembled, altered, or modified in any way is not eligible for return.
• Final Sale Items: Items marked as "Final Sale" on the product page are not returnable or exchangeable under any circumstances, as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Finn & Form Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.
• Items Without Original Packaging: Products must be returned in their original packaging. Items missing original packaging will not be accepted.

Important Return Guidelines

Original Packaging and Components: All returns and exchanges must be accompanied by the original packaging, instructions, and all hardware. Missing components or packaging will result in a refusal of the return or exchange.

Delivery Costs: If your purchase included free delivery, the original outbound delivery cost will be deducted from any refund issued. Additionally, return shipping fees will be the customer’s responsibility.

If you do not accept any of our solutions to your return case, you will be responsible for the safe return of the items (s) under our return policy. In the event Finn & Form deems all resolution attempts have failed, Finn & Form reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges and restocking fees.

A. General Overview

Finn & Form is committed to delivering exceptional furniture that embodies quality and craftsmanship. Our services provide an elegant shopping experience crafted for discerning customers who value indulgence and luxurious living.

B. Shipping Details

As you may know, luxury furniture products undergo a complex global supply chain before they can reach our warehouses, as premium materials are sourced from all over the world (pebble leather from ateliers in Italy, teak wood from Indonesia, etc). If your desired item is on Pre-Order, the ETA provided include both production and shipping time estimates.

3. Estimated Time of Arrival

We calculate our shipping time frame starting when your ordered products reach our distribution warehouses (for InStock items, this clock starts ticking when you receive our Order Confirmation). Here is what they look like:

Local & Long-Distance Curbside Delivery

• Delivery Timeframe: Estimated delivery is approximately 2-3 weeks (Monday-Friday, daytime hours). Please note that these timeframes apply to items being delivered from our warehouse to your destination. Delays due to unforeseen circumstances will be communicated as early as possible.
• Delivery Conditions: All deliveries are to the curbside/front door only. An adult (18 or older) must be present to accept and sign for the delivery, except orders shipped with Fedex or small parcel carriers.
• Additional Charges: Special warehouse or residential delivery circumstances (e.g., difficult access, remote areas) may incur additional charges. For further details or to confirm any additional fees, please contact us at Help Centre.
• To schedule, reschedule your delivery appointment, please use the track number provided and contact the carrier responsible for your shipment directly.
• Finn&Form s not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.

Local & Long Distance In-Room Delivery

• Delivery Timeframe, Local: Delivery is typically completed within 2-3 weeks. However, certain areas may experience longer delivery times due to regional factors or logistical constraints.
• Delivery Timeframe, Long Distance: Delivery is estimated to take approximately 2-4 weeks. Deliveries to remote or hard-to-reach areas may require additional time.
• Delivery Service: In-Room Delivery includes placement in a room of your choice, provided there is clear and accessible entry. Please ensure that the delivery path is free of obstacles, as our delivery team is not responsible for rearranging or moving existing furniture. The customer is responsible for all shipping cost caused by unsuccessful delivery attempt due to insufficient access space to the delivery site.

Special Delivery Instructions: If you have special delivery requirements, you must manage these directly through FedEx Delivery Manager or UPS My Choice by using the Tracking Number provided. We are not responsible for coordinating third-party delivery services after the item leaves our warehouse.

Postponement on Order Fulfillment: Orders must be delivered within 30 days of Ready-To-Ship Notice. Failure to arrange/accept delivery within this timeframe may result in order cancellation (where your item is reallocated to another customer) or, in special cases, charges of additional storage costs.

4. Order Cancellation
Cancellation - Unshipped

You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders.

Cancellation - Shipped

You can cancel your order once it has been set up for shipment, however please be aware that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders.

Cancellation - Custom Orders

Once a custom order has entered production and moved to ‘In Production’ status all costs of production have been incurred and therefore a cancellation is no longer possible and balance paid cannot be refunded.

If a cancelled order contains a voucher, this voucher is considered void and will not be reinstated. If an order is cancelled from which a voucher was generated, the refund amount will be adjusted accordingly.

Privacy Policy

At Finn & Form, we value and respect your privacy. This privacy policy outlines what data we collect, how we use it, under what circumstances we share it, and the rights you have regarding your personal information.

Data Collection

We collect several types of information to provide and improve our services:

• Personal Information: This includes your name, email, address, and phone number. We collect this data for account creation and communication purposes.
• Usage Data: We gather data such as your IP address, browser information, device type, and operating system to enhance our services and user experience.
• Financial Information: For those using our premium services, we collect credit card details and billing addresses strictly for processing payments.
• User-Generated Content: This includes posts, comments, and uploads, which are vital for community engagement and moderation.

Data Usage

We use the data we collect to provide a seamless and personalized experience:

• Personal Information is used to manage your account, communicate with you effectively, and tailor your experience with our products and services.
• Usage Data is analyzed to improve our offerings, troubleshoot issues, and enhance overall user satisfaction.
• Financial Information is used solely for payment processing related to our premium services.
• User-Generated Content helps us nurture a vibrant community, maintain moderation standards, and refine our services based on user feedback.

Third-Party Sharing

Your privacy is paramount. We do not share your personal information with third parties, except under specific circumstances:

• Service Providers: We may share your personal information with trusted partners who assist us in operating our website, conducting our business, or servicing you, provided they adhere to strict confidentiality agreements.
• Legal Requirements: We may disclose information when necessary to comply with the law, enforce our site policies, or protect the rights, property, or safety of our users or others.

We ensure that all other data types (usage data, financial information, and user-generated content) are not shared, sold, or traded with third parties, except as mentioned above.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our services, and tailor content accordingly. You can manage cookie settings in your browser preferences, but please note that disabling cookies may affect the functionality of our services.

For more information about our privacy practices, or if you have any questions or concerns, please contact us at support@finnandform.com

Thank you for trusting Finn&Form with your personal information. We are committed to safeguarding your privacy while providing you with exceptional service.