I. Our Guarantee to You

At Finn & Form, we're committed to making sure you love what you bring home. We stand behind the quality and design of every piece, and if something doesn't feel quite right, we'll do our best to make it right. Your satisfaction means everything to us.

II. 30-DAY RETURN POLICY

We accept returns on eligible items within 30 calendar days of delivery, provided that:

• Items are in as-new condition, unused and unassembled
• We encourage returns to include original packaging, hardware, and instructions to ensure items are protected in transit. Returns missing original packaging may be subject to additional repackaging or handling fees.
• A valid proof of purchase is provided

Most items can be returned within 30 days of delivery. However, returns due to change of mind will incur a $250 return shipping fee and a 15% restocking fee based on the item's sales price.

These fees will be deducted from your refund after the returned item has been received and inspected.

III. Non-Returnable Items

To protect product quality and ensure fairness to all customers, the following items are non-returnable:

• Final Sale items (clearly marked at time of purchase)
• Customized or Special-Order items
• Assembled, modified, or damaged items
• Items without original packaging
• Orders past the 30-day return window

IV. How to Start a Return

To initiate a return, please contact our Customer Care Team within 30 days of receiving your order. You'll need your order number, the item(s) you wish to return, and photos if applicable.

Once your return is approved, we will provide shipping instructions. Please repack the item securely and send it back to us using the assigned carrier. After we receive and inspect your return, we will issue your refund or store credit minus any applicable fees.

V. Damaged or Defective Items

If your item arrives damaged or with a defect, please notify us within 3 days of delivery. Include clear photos of both the item and its packaging when submitting your claim.

We'll assess the issue and offer a repair, replacement, or refund at no additional cost. This service is valid for one replacement per order.

VI. Pre-Order Changes & Cancellations

We understand that decorating plans can change — and we're here to make that process simple.

If you've placed a Pre-Order, you may cancel your item at any time before it has been marked as "Ready to Ship" and the remaining balance has been paid.

To cancel, please contact our Customer Care Team with your order number and the item(s) you'd like to cancel. We'll process a full refund of your deposit to your original payment method.

VII. Refunds & Processing Time

• Refunds are issued to the original payment method or as store credit (upon request).
• Please allow 5–7 business days after we receive your returned item for processing.
• Credit card refunds may take an additional 3–5 business days to appear in your account.
• Refunds will reflect deductions for return shipping, restocking, or applicable service fees.
• If your order included a promotional discount, your refund will reflect the pro-rated value of the discounted item(s).

VIII. Additional Guidelines

• We recommend returning items in their original packaging to ensure safe transit. If unavailable, please pack securely. A repackaging fee may apply if additional handling is required.
• Unsuccessful delivery due to inaccessible space will not qualify for a refund of shipping costs.
• If a delivery is refused without prior communication, we will treat it as a return and deduct both outbound and return shipping fees from your refund.